Contact Us
800-493-5610
11444 West Olympic Blvd.
4th Floor
Los Angeles, CA 90064

FAQs

The Knowledge Base has 38 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by expanding the questions below.

Delivery Info
Can you deliver at a specific time?

We can't guarantee it, but we'll do our best! Just add a note in the Special Instructions section. For example, say "deliver before 3:00 PM, she leaves work then." That way the driver will know to make it a priority.

Can you deliver my order on Sunday?

We’re up for the challenge! If there’s a flower shop open on Sunday in the recipient’s area, we’ll be happy to place your order for Sunday delivery. Just be sure to place your order by 12:00 PM in the recipient’s time zone at the latest. In fact, the sooner you order, the better!

Can you deliver my order today?

Need to send flowers for a last minute gift? Never fear – we’re here to save the day! As long as you place your flower order before 3:00 PM in your recipient’s time zone (Monday-Friday, 12:00 pm on Saturday and Sunday), we can get your flowers there the same day. There’s no additional surcharge for same day delivery service, so quick! Order now.

Can you deliver to a gated community, secure building or military base?

Of course we can…with a little anticipation! Be sure you give us a daytime phone number for the person receiving the flowers. Two phone numbers are twice as nice! And put a note in the Special Instructions section of the order to let us know it’s a secure area or building. Some facilities will allow delivery to a gate guard or main office, so let us know if that’s an option.

Can you deliver to a hospital?

Nothing beats flowers and balloons to brighten a hospital room! We will deliver a beautiful bouquet or green plant to the front desk at the hospital. A hospital employee or volunteer will take it from there. Check out our sunny, cheerful selections now. Read our guide to sending hospital flowers to learn about ICU and patients who have been discharged policy.

Can you schedule a delivery at a specific time for a funeral?

Absolutely! Sympathy arrangements take priority in the florist business. If you say, for example, “memorial service at 11:00 AM,” we’ll make a special effort to deliver the arrangement the day before or early in the morning.

What do you do if there’s no one home when you deliver?

It depends on what YOU prefer! Usually the florists instruct delivery drivers to bring the flowers back to the shop for safekeeping. If you prefer that we leave your gift with a neighbor, in the Special Instructions section of the order type “If no one’s at home, leave it with a neighbor.” In either case, the recipient will be notified with a message on the door or a voice mail from the florist.

Will you leave an arrangement on the porch or front step?

We will, but usually we’d rather not. Hot sun, wind, freezing temps, dogs and cats can wreak havoc on your gift very quickly. Of course, we’ll honor your request if you put a note in the Special Instructions section saying “please leave it at the door if no one is at home.” Or if the shop has contacted the recipient and knows they will be home soon, they might make an exception.

Website
I entered a promotional code, but I didn’t get a discount. Now what do I do?

Oops! Be aware, you get only one discount per item. If the bouquet you ordered is already discounted, your promo code will not apply.

We’ll be glad to check on it. Send us an email from our customer service page. Be sure you include your confirmation number and the promo code.

I didn’t get a confirmation. How can I know you got my order?

Uh oh! If you didn’t get a confirmation, there’s a very good chance there was a glitch and your order did not complete. To confirm your order, send us an email through the online customer contact form. If you email, send us your name, the email address, and your phone number as you entered them in the order form. Do not email your credit card information.

What can I do if I keep getting error messages on your website?

Ooh, we hate when that happens! Try this: delete your cookies and temporary Internet files in your browser, and restart the program. In Microsoft Explorer™ click on Tools> Internet Options. In the pop-up window, under Browsing history, choose Delete. In the next window, check Temporary Internet files and Cookies. Click Delete. Click OK.

If the problem persists, you can call chat for help or call and give your order to a customer service agent at 800-835-3356.

What can I do if your website doesn’t display correctly? It’s a jumbled mess!

Oh no! So sorry about that! Please make sure you’re using the most recent version of your browser program. If not, you may need to download an update from the software maker’s website.

Does the problem occur when you go to other sites? You may need a computer nerd to defrag your hard drive or clean out any viruses or malware on your machine. You can also try restarting your computer to close applications running in the background.

If you want to place an order or get help from customer service, please call 800-835-3356 to speak to a customer service agent.

How can I reset my password?

It’s easy, I promise! To reset your password, click "My Account" at the top of teleflora.com. Next, click "Forgot Password.” You can also go directly to the page here: https://www.teleflora.com/secure/CheckoutPwdMail.asp

After you enter your email address on this page, a new password will be sent to you. You may then login and change your password.

Payment
Do you charge sales tax?

Sometimes. Orders delivered to Oklahoma, Arkansas and Michigan are subject to sales tax. Orders placed from Arkansas and Oklahoma are also subject to sales tax. You will have an opportunity to review this amount before submitting your order.

How can I get a refund and how long will it take?

Oh dear! If we dropped the ball on your order we certainly want to know about it. Send an email from our customer service page. Or call 800-835-3356 to speak to a customer service agent. If a refund is in order, we can submit that right away. It may take two to 10 days for your credit card company or your bank to post the credit to your account—that part is up to them.

I entered a promotional code, but I didn’t get a discount. Now what do I do?

Oops! Be aware, you get only one discount per item. If the bouquet you ordered is already discounted, your promo code will not apply.

We’ll be glad to check on it. Send us an email from our customer service page. Be sure you include your confirmation number and the promo code.

What credit cards do you accept?

We accept VISA, Mastercard, Discover, American Express, Diners Club and Carte Blanche cards on this website. Some of our marketing partners, such as Sears and Fingerhut, accept other cards.

Why do you charge a service fee?

The service fee covers the cost of placing your order with a local florist who will create the design you choose and providing service on your order after the sale. If you have questions about your order, we are here for you 24/7!

International Orders
What is the cost for an international order?

There is a relay fee of $15 in addition to our regular service fee of $15.99. The minimum order for each country varies. Call 800-835-3356 to contact a customer service agent for that information.

Can I place an order to someone outside the United States?

No problem! You can place an order on our website to a person in Canada. To send a gift to someone outside the U.S. and Canada, you’ll need the help of a customer service agent.

Call Teleflora at 800-835-3356 to speak to someone in customer service. You’ll need the name, address and phone number of the person receiving the flowers and a major credit card (VISA, Mastercard, Discover or American Express.) You’ll need to allow 24 hours for delivery.

Which arrangements are available for international delivery?

It depends. Outside the U.S. and Canada it generally depends on the market. For example, roses are usually found anywhere in the world, but exclusive Teleflora brand containers are not.

Placing an Order
Can I choose a florist?

Absolutely! If you place your order online, you can choose the option to select a florist. The website will present a list of florists in the area for you to choose from.

If you prefer to phone us at 800-835-3356 to place your order, the customer service agent can specify a florist you want to use. Also, if you want us to avoid using a specific florist, the agent can specify that in your order as well.

Can I combine more than one delivery name and address into one order?

Definitely! When you place your order online, you are given space to add the recipient’s name, address and phone number, along with the message to go on the card. For each item you place in the shopping cart, you will be presented with a new blank recipient information space.

Can I combine more than one item into one order?

Absolutely! When you place your order online, you can add multiple items to your shopping cart. After you put an item in the shopping cart, look for the link that says “Continue shopping.” It appears in the bottom left corner of the page.

How can I specify a time of delivery if I order online?

We’ll try our best! If you need the flowers delivered before 1:00 pm, there is a place to indicate that in the order form. An additional $10 fee will apply.

Oops… I accidentally duplicated my order!

No problem! Just go to our customer service page and send us an email to let us know about it. Include one of the confirmation numbers. We will cancel the duplicate to ensure your credit card is charged for only one order. If you prefer, you can call 800-835-3356 to speak to a customer service agent in our customer service department. But be prompt! If the order has already been delivered or is in route, we cannot guarantee we’ll be able to cancel it!

What can I do if I made a mistake in my order?

Never fear, help is here! If you need to change the order, let us know as soon as possible so we can correct the error before it goes to the florist. Send us an email through our customer service page on Teleflora.com. Include the confirmation number and how the order should be corrected. We’ll update the order and send you a reply when it is done. If you prefer, you can call 800-835-3356 to speak to a customer service agent.

What information do I need to place an order?

It’s easy and fun to order flowers or plants from us! Whether you order from Teleflora.com, or you phone your order, you’ll need a complete address and phone number for where you want the flowers delivered. You need to know what you want to say on the message card. And you need the information from a major credit card (VISA, Mastercard, Discover or American Express), including the billing address. If the order is for a funeral service, you need the name of the deceased and the time for a scheduled viewing or service.

Product Questions
How can I request no substitutions on my order?

If you are absolutely certain you want NO substitutions, send us an email from the customer service page, or call us at 800-835-3356. But keep in mind, we recommend that you allow an extra 24 hours to make sure we can place your order with a florist who has everything needed for your order.

How many ounces are the chocolates?

We do not have measurements on the exact weight. Many florists use local chocolatiers to assure the freshest and highest quality chocolate possible and size may vary based on location and the brand selected.

How many pieces of chocolates come in a box?

We do not have the exact number of chocolates that will be in the box. Many florist use local chocolatiers to assure the freshest and highest quality chocolate possible and the size and quantity may vary based on location and the brand selected.

I keep getting a message that says “Product is unavailable for this ZIP code.” How can I tell what IS available in the ZIP code I am sending to?

I’m so sorry you are having that problem. That usually happens if you are trying to order an item that includes one of Teleflora’s unique keepsake containers. Not all florists stock those containers. Can I help you find something you like that will be available?

I really like a specific arrangement on the website but want different flowers, how do I do that?

You can request a specific flower or flowers once you’ve made your selection. Enter the information in the Special Instructions field on the order form. Please note, however, that flowers are subject to availability and we cannot guarantee specific flowers.

What colors are your balloons?

We use Mylar balloons, which are multi-colored and come with a message specific to your occasion. Your floral designer will select a balloon that is the perfect finishing touch for your gift.

What kind of stuffed animal will be included in my order?

The stuffed animal is usually chosen by the designer to compliment the arrangement. If you would like to request a particular item, type it in the Special Instructions located just under the delivery date section. We will try our best to meet your special request, but we cannot guarantee it.

What kinds of chocolates will be included in my order?

Our chocolates are gourmet boxed chocolates or truffles. Many florist use local chocolatiers to assure the freshest and highest quality chocolate possible.

Why do you have to make substitutions, and what kinds of substitutions will be made?

This is the best way to guarantee timely delivery of a beautiful arrangement. By agreeing to a substitution, you allow the florists to use their freshest flowers to create a design similar to the one you chose. Not allowing our designers to make substitutions can sometimes result in a delay in the delivery.